At Swisszy.com, we aim to provide a seamless shopping experience. While we do not have an obligation to honor all refund requests, we will consider requests under the following conditions.
Eligible Refund Scenarios:
1. Non-Delivery of Product
If you do not receive a product due to issues with the mail or courier service, we will work with you to resolve the matter. You may be asked to provide proof that you reported the issue to the respective mail or courier company before we can proceed with a refund. Please note that we do not directly ship products; therefore, all refund or shipping claims must be raised directly with Amazon.in.
2. Download Issues
If you experience problems downloading digital products, we recommend contacting your browser provider’s support team. Swisszy.com ensures that our software is compatible with all major browsers, and download issues typically arise from browser, firewall, or network settings.
3. Irreparable Defects with the Product
Though all products are thoroughly tested before release, we understand that errors may sometimes occur. If you find defects or issues with the software or product that cannot be fixed, please contact our support team for assistance. Once approved by our team, we will proceed with the refund.
4. Product Not as Described
Refund requests based on products not matching their description will be addressed on a case-by-case basis and are subject to our approval. To minimize such issues, we encourage all customers to review available product samples, including video overviews, demo links, screenshots, and detailed product descriptions before making a purchase.
Amazon Affiliate Disclosure:
Swisszy.com participates in the Amazon Services LLC Associates Program, an affiliate advertising program that allows us to earn advertising fees by linking to Amazon properties. As we do not directly handle product shipments, refund requests and issues related to delivery must be addressed through Amazon.in.
